PuppetLine.com will gladly exchange, credit or refund your purchase of any PuppetLine.com merchandise returned within 30 days of the shipping date, excluding shipping & handling charges. Packages returned "unclaimed" will receive a refund in the amount of: amount paid minus shipping, return shipping and all cost incurred by Puppet Line. To return by mail, please send prepaid via UPS or insured USPS. Be sure to include your name and address on the package (we will not accept any packages without a return name and address). Allow 2 weeks for processing. DVD, video, audio, software media and electronics must be returned in their original, unopened packaging for a refund (damaged or defective DVD, video, audio, software media and electronics may be exchanged for the same merchandise only, must be returned within 15 days of the shipping date, and must include the original packing slip (if provided)). Certain restrictions apply. Please contact PuppetLine.com Customer Service at firstname.lastname@example.org for details.
Returns of holiday costumes, accessories and d้cor items must be returned within 15 days of the shipping date in their original, unopened packaging. All items must include the original packing slip and have all original tags attached.
Send returns and/or exchanges to:
Should you wish to return and/or exchange for new merchandise, please follow our instructions below:
To prepare your return:
Please use the original packaging or a strong corrugated box.
Thanks for shopping at PuppetLine.com!